At Mmatamed Pharmacy, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, you may return it within 30 days of the purchase date for a full refund or exchange, provided the following conditions are met:

1. Eligibility for Return:
   • Products must be unopened, unused, and in their original packaging.
   • For prescription medications, returns can only be accepted if they were dispensed in error or if they were defective.
2. Return Process:
   • To initiate a return, please contact our customer service team at [customer service email/phone number]. Include your order number and the reason for the return.
   • We will provide you with instructions on how to return the item. Shipping costs for returns may be the responsibility of the customer, unless the return is due to our error.
3. Refund Process:
   • Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
4. Non-Returnable Items:
   • For health and safety reasons, certain items such as opened or personalised products may not be eligible for return. Please contact us if you have questions about specific products.

If you have any questions regarding our return policy, feel free to reach out to our customer service team!